As a controls contractor, you may have the opportunity to have a direct relationship with certain manufacturers. However, doing business with Pro Kontrol will allow you to make significant gains and ensure you receive high quality support that will benefit your operations.
What else does Pro Kontrol offer me?
- Optimize your procurement and reduce your costs by teaming up with us.
- Save time and generate more revenue for your business.
- For the selection of equipment; optimally, a second opinion is useful.
- Our industry is changing rapidly. Our experts are always on the lookout to help you navigate and take advantage of these multiple changes. In fact, our clients receive regular information e-mails about new products and training courses available.
- Take advantage of our unrivalled purchasing power and save money.
- Take advantage of our extensive supply network and logistics services that provide access to the inventory of more than 200 control wholesaler locations across North America.
- Rely on our inventory to optimize your cash flow.
- Have the possibility to install private label products by putting your company logo on the product.
- Optimize your supplies in partnership with Pro Kontrol and carry out your projects more efficiently.
- You have only one supplier to pay; instead of multiple suppliers.
- No more currency risk, always buy in Canadian currency.
- No more customs and brokerage fees.
- No transportation costs between the manufacturer and our warehouses.
- Benefit from longer payment terms than those normally allowed by your other suppliers.
- Possibility of obtaining personalized financing terms according to your needs.
- Possibility of obtaining additional volume discounts.
- Receive your merchandise on time without worries for better coordination of your installation workforce.
- Be proactively notified to avoid last-minute surprises in case of problems with your orders and avoid costs and problems related to schedule changes.
- Take delivery of your merchandise when and where it suits you; free up your warehouses.
- Access our teams of designers, draftsmen and programmers in order to fill your occasional labour shortages and meet your construction site delivery deadlines.
Need help selecting a part?
Looking for a special part?
Do you need a part quickly?
Looking for an old discontinued part?
Trust Pro Kontrol to get the part you're looking for. Our exclusive North American network allows our team to meet your needs in record time. Whether you are looking for a special, rare or obsolete part, you can benefit from our access to a wide range of supplies.
Thanks to our purchasing power, we can save you money on your bulk purchases. Don't hesitate to ask us for a quote that will convince you!
Do you need manpower? Our project department is made up of a team of experts who will be pleased to help you. We offer subcontracting services in design as well as programming, but do not hesitate to let us know your other specific needs.
Our project department offers a wide range of value-added services for you to choose from.
Parts selection support
Live technical support
On site technical support
Upgrading systems and equipment (Retrofit)
Support for the production of proposals to your customers
Design and engineering
Panel and VAV box assembly
Shop Drawing/Wiring Diagram
Programming and configuration
More than 30 high-calibre partners whose reputation is well established have joined PRO KONTROL. These suppliers know that they can count on us to support their products and convey their brand image in order to offer you the maximum. Don't see the product you are looking for in this list? Please contact us!
Frequently Asked Questions
Does Pro Kontrol install the controls?
No. Although Pro Kontrol can accompany you at all stages of your projects, our team never gets involved in the installation so that we never compete with our customers.
What are your return policies?
For all returns, you must first contact our customer service department to obtain an "RMA" return number from us.
In order to obtain this RMA authorization, we require the following information:
- Original invoice number (Our customer service department can easily help you trace this information two years after your purchase).
- Nature of the defect or reason for return.
- Choice of the carrier by which the goods will be sent to us. (Merchandise must be returned postage paid)
For warranty and defective equipment purchased from Pro Kontrol.
The equipment will be tested on arrival at Pro Kontrol. Defective equipment will be replaced or repaired according to the manufacturer's policy. An invoice for the new part and a credit for the defective part will be issued. It is possible that the credit will only be issued after final acceptance by the manufacturer. In this case, the invoice must be paid net 30 days.
For material returned for any other reason, the following scale applies.
- Standard material usually stocked in large quantities and in its original packaging intact: Returns are accepted free of charge.
- Material ordered especially for you or for which the quantity returned greatly exceeds the quantity normally kept in stock: You will be charged the manufacturer's take-back fees. However, if the manufacturer refuses to take back the merchandise, we will not be able to take it back.
- Material with damaged or missing original packaging: No returns will be accepted.
- Here are a few tips to avoid unpleasant surprises when returning equipment. We make a special effort to inform our customers when you order material that is difficult to refund or non-refundable. This information appears on your order confirmation that you receive for each special order placed at Pro Kontrol. However, keep in mind that if the equipment ordered was not in stock when you ordered it, it may not be refundable. Advise your technicians to handle carefully and keep all packaging and instructions when you think a product may not fit. Check with our staff on the application of your product, maybe we can help you avoid surprises. Notify us as soon as you place your order if there is a risk of a return. Often, we can make special arrangements in advance to avoid unpleasant surprises.
In summary, our policies are the same as those of the manufacturers we represent with the exception that we take back equipment free of charge whenever possible.
This return policy is meant to be fair, we try to do everything possible to make your purchase easier and to offer you new equipment in packaging that will not raise your customer's eyebrows when your technician comes to your home to install it.
N.B.: All returns must be postage paid. We will also return the merchandise under warranty, postage paid. Credit notes are valid for two years and are not redeemable for cash.
My general wholesaler offers me the same products as Pro Kontrol, so why should I go to Pro Kontrol?
Indeed, it is not always relevant to make the detour but, if one of the following conditions arise, it is better to go to Pro Kontrol in order to save a lot of time and money :
- To be served faster and be more efficient in your work
- To ensure that the products are best suited for my application
- For technical assistance before, during and after purchase.
- To avoid choosing the wrong equipment
- Because Pro Kontrol will have it in stock
Are my projects archived?
Pro Kontrol archives all your projects in your client folder so that you can access them at any time.
Is it possible to obtain special Price for large quantities of material?
Yes, it is possible, just ask your representative or customer service directly who will be able to give you a specific quote for the project in question.
Does Pro Kontrol charge delivery costs?
Yes, there is a delivery charge.
Pro Kontrol has chosen to be transparent and to invoice shipping if applicable. This avoids penalizing customers who come picking up their products at the branch.
Due to our high daily volume of shipments, we are able to offer you the benefit of our very competitive rates.
Does Pro Kontrol offer a guarantee of the best price?
Yes and no, it depends on whether you know how to count well...
Yes, our Price are generally cheaper when you take into consideration our entire offer.
Not if you disregard the added value that Pro Kontrol offers you. In this case, it is better for you to buy online!
What added value does Pro Kontrol bring compared to its competitors?
The assurance that you can focus on serving and creating value for your customers instead of spending valuable time trying to find the right products and tracking your orders.
What is special about Pro Kontrol for its customers?
Pro Kontrol's raison d'être is to provide the best possible service to its customers. This is what has made our reputation.
Our processes are documented to ensure that service delivery is consistent across the organization, while ensuring that each team member has the necessary latitude to ensure your satisfaction.
Does Pro Kontrol track my orders?
No client should ever contact us for follow-up.
When you place an order with Pro Kontrol, we make sure to give you the normal delivery time for the delivery of each item. We systematically track orders with the manufacturers in order to detect any delays as soon as possible. Two days before the scheduled delivery of your order, we make sure that your merchandise will be delivered within the expected time. In the event of a delay, you will be contacted and you will be able to make different arrangements than originally planned if necessary and reallocate your resources to other work sites.
What are some examples of the little-known products and services offered by Pro Kontrol?
- Calculation of valve sizing (Valve Schedule)
- Workshop valve assembly
- Suggestions for upgrading and/or improving the products requested
- We' do the commissioning of VFD'S.
- We have plastic ball and butterfly valves
- We do the integration of controls DDC
- We offer optimization services for control sequences resulting from data analysis performed by robots with artificial intelligence (Data Analytics).
Does Pro Kontrol offer volume discount programs?
Yes, we offer very generous discount programs to customers who concentrate their purchases at Pro Kontrol. Talk to your representative.
Is Pro Kontrol the largest control wholesaler in Canada?
Yes, with our 6 branches from Toronto to Halifax. Pro Kontrol is by far the largest wholesaler in Canada. dedicated exclusively to the controls
in Canada. Pro Kontrol has enjoyed 35 years of uninterrupted growth!
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